Why the Blog?

In August of this year my beautiful niece will be getting married, and I may be naked...just kidding! While looking for something to wear to this event I stumbled upon Milanoo's website and thought it was a dream come true, beautiful dresses at great prices. I now know that Milanoo's pictures are stolen from magazines and catalogs and that those dresses won't be the dresses you receive. I now know that Milanoo's work is sent out to other places so they claim no responsibility for it. I now know that you may, and most likely will receive a dress that will not be wearable. This was the case for me I ordered an adorable dress in pink I thought would be perfect.When it arrived it was anything but perfect.

 It arrived promptly about that I have no complaints. I snatched it from the UPS man and sprinted upstairs to try on my treasure and was immeditly taken aback by the cheap quality of the super shiny taffeta, oh well I thought I will make it work. I noticed a hole in the hem, oh well I will sew it shut if need be:

Then I noticed the back was lace up, which is odd because the front also sports a big bow. OK I thought I can work around that too I slipped it on and noticed this

Ok round pads the size of coasters which are visible I am sorry, I am just not fabulous enough to overcome something that makes me look like I stuffed my bra with brillo pads!! I cannot overstate how horrible these little foam ufo's are! It looks as though I am trying to prevent some kind of breast leakage!
Also the website stated that my dress would have "Silver Satin around the waist with beaded decoration. This is what I recieved:

To be honest at this point the peacemaker inside me is trying to figure out how to work around the breast pads and live without the detail but then I look in the mirror and notice something horrible, THE HEM IS UNEVEN!!!

And finally just to top off the terrible experience I decided to lace that puppy up and wouldn't you know it, the bust was TOO SMALL!!! Not just a little too small 11" too small, I cannot overcome 11"! Yes I know it's lace up... 11" IS with the yolk stretched all the way across!
Without the full yolk it is a whopping 14" too small! PEOPLE 14"!   That is over 1 foot that is smaller than a size 0!! There is no company that makes adult clothing with that measurement! I guess somehow Milanoo figured I was some kind of woman child who ordered a plus sized dress but that I was a dwarf up top!?

I contacted customer service. Here is that lovely transcript!

Please wait for a site operator to respond.

You are now chatting with 'Peggy'

Peggy: .Thank you for visting Milanoo, this is the customer service representative,may I be of service?

you: I have an issue with a dress I have bought from you and I would like to send it back and have my money refunded

Peggy: please tell me the matter

you: It does not fit in the bust the breast pads are visable and there is no beading as the description states

Peggy: We are quite sorry for that, but it needs to be taken pictures, pictures are gonna be our prove of resolving your problems and a source of us to send them feedback to supplier. So please kindly take pictures by laying the dress on the ground and then place a tape ruler onto the dress to measure out the size of waist \ bust , then send to order@milanoo.com .  when we get pictures , we could know how to assist you.

you: No I am sorry I would like to send it back I do not have time to take pictures of a dress that is not what I ordered you all can take pictures if you like when I send it back

Peggy: we need confirm it firstly , thanks for your kind cooperation

you: You can confirm it when it arrives. I am going to file a paypal dispute to correct this matter if you will not work with me.

you: Customer service means the customer is happy, I am not happy I want to return my dress to you for a prompt refund

Peggy: im trying to resolve it , but now we need your help , we wanna confirm it firstly , please take pictures

you: Listen this can only be resolved with my dress being returned and my money refunded there are no other options pictures do not matter I will not take any more effort to work on this matter as I now have only 2 weeks to find a proper dress

you: The mistake was on your end not mine. I want to know where to send this back to and an assurance I will receive a full refund.

you: I am now filing a paypal dispute as you have refused to work with me on this matter

Peggy: We just wanan confirm it firstly

you: I am sorry but there is only one way to resolve a full refund, I will not send pictures as you can take pictures yourself when it arrives, will you give me the return address or not?

you: You have 10 minutes to provide me with the return information or I will take the issue up with paypal

you: You have left me with no other option but to file a paypal dispute.

Peggy: PAYPAL also wanna pictures to confirm ,and we are trying our best to reslove this issue

you: Well if need be I will provide them for paypal however it is ridiculous that you will not allow me just to return my dress

you: Your website states "If there are irremediable defects with the goods, you can return them back exchange under our 7 Days Return / 15 Days Exchange warranty" I do not have time to mess around I want it returned NOW

Peggy: when we receive your pictures , we will file to our RMA department , and my co-worker will confirm with our manufacture and resolve this issue

you: And by then it will have been 7 days I want the RMA now.

you: There is no resolution but return!

Peggy: Just take pictures firstly , after we confirm it , we will offer you the solution.

you: I know the solution already it is return! I want to return and I would like it now.  I do not wish to wait

you: I will repackage item and send back return to sender.

Peggy: We are afraid that we can not resolve this issue without any pictures and RMA , we wanna resolve this issue , and we need your kind help , please take pictures

you: i have no way to take photos and will send it back return to sender tomorrow via UPS

Peggy: We are quite sorry that we will not accept complaint without RMA

you: Well paypal will

you: So will Visa, I will send it back return to sender or you can give me RMA now

you: Do you have a supervisor I can speak to?

Peggy: We are neither responsible for the refund nor take over your dispute on the product after your return the goods without the Return Authorization and caused the package missing during the return.

you: I will confirm it arrived via UPS

(at this point I believe she is claiming that if I send it back it will "go missing" so I hit the send transcript to my email button and that's when things get really quiet)

you: clearly you can recieve my goods at the return address otherwise you would not have listed it as the return address

you: Just spoke with Visa over the phone they say if I send it back to the address listed they will insure my money is refunded

you: if you fail to do it they will do it for you

you: I will also inform the trade websites you advertise on of your unwillingness to work with customers, all I am asking for is a refund for defective merchindise, your website claims you want me to be 110% satisfied...I am clearly not satisfied

you: I contacted you within 2 hours of the receipt of goods. I want this resolved now, I am happy to return the goods that were frankly not what I ordered and clearly misrepresented and defective will you give me the correct address or should I send it back return to sender?

you: I would like to chat with a supervisor please

you: I would like to chat with a supervisor please

you: Ok I will consider your failure to respond a lack of ability to help me resolve this or provide me with a supervisor so I will just send the items back as instructed by Visa and open a paypal dispute over the matter. Good day.

(I have always wanted to say good day! 

So I have filed a complaint with paypal, which they have refused (Milanoo not paypal) and have since read a million horrible things about this company. I have also sent pictures to the email they asked me to. I will keep you all informed of any progress or lack thereof and I encourage you to post your Milanoo stories as well. It's time the customer had some voice and recourse! I may be out $100 (I really hope not) but I will be sure that others can learn from this as I figure out how to navigate through the complaint process.